Parque urbano à beira-mar com tendas brancas em forma de cúpula, árvores, uma estrada e arranha-céus ao longo da linha do horizonte.

Privacy Policy

We at Marambaia Hotel e Convenções, registered under CNPJ No. 83.114.785/0001-50, are committed to protecting your privacy. This document explains what information is collected from users of our website ([www.marambaia.com.br]) and how that data is handled and used.


To introduce our company and packages, Marambaia Hotel e Convenções collects various data and information through its website, primarily to provide you with a better experience. Marambaia Hotel e Convenções recognizes that your privacy is very important, and therefore takes every possible measure to protect it. This Privacy Policy explains how your information and data are collected, used, shared, and stored through our website and related services.

This document has been written in plain language so that all the information it contains is easy to understand and you know how we use your data.


You accept our Policy when you access or sign up on our platform to receive more information about our company or our packages free of charge. This indicates that you understand and fully agree with how we will use your information and data.

If you do not agree with this Policy or the data processing practices described here, please do not proceed with your registration. We welcome your feedback as we work to improve our services and ensure your satisfaction and privacy.


If you have any questions about our privacy policy, please contact us. Email lgpd@marambaia.com.br or call +55 (47) 2103 4099. 

We are located at Av. Atlântica, 300 – Centro, Balneário Camboriú – SC, CEP 88330-003. 

 

1. About data collection

 

Information you provide – We collect personally identifiable information – such as your name, phone number and email address – when you fill out contact forms, book our services, register on our website to make a reservation, or contact us directly by phone, email or instant messaging apps.


Website browsing information – When you visit our website, a ‘cookie’ is placed in your browser through Google Analytics software to identify how many times you return to our website. Information collected includes your IP address, geographic location, referral source, browser type, visit duration, and pages visited.

Social Media – When you interact with us through social media features provided by third parties, such as “like,” Marambaia Hotel e Convenções may use this information to serve you ads and engage with you, and may store information such as your name and the content of your message.


Personal data transferred by our business partners - Due to our business relationships with partners, whether nationally or internationally, your personal data may be provided to us by third parties so that we can fulfill our obligations.

Children’s Data – Information collected about people under 16 is limited to their name, nationality and date of birth, and may only be provided by an adult. Please ensure that your children do not send us any personal data without your consent.


2. About the use of your personal data


All the data we collect is used to provide our services. Accordingly, all data and information about you is treated as confidential, and will only be used for the purposes described here and authorized by you, always with the aim of improving your user experience.


Marambaia Hotel e Convenções processes your personal data on the legal bases provided for in the Brazilian General Data Protection Law (LGPD), namely: a) your consent, freely, knowingly, and unequivocally given when you accept our Policy; b) compliance with a legal or regulatory obligation; c) performance of a contract or pre-contractual steps related to a contract to which you are a party; d) the regular exercise of rights in judicial, administrative, or arbitration proceedings; and e) where necessary to pursue the legitimate interests of Marambaia Hotel e Convenções or third parties, always respecting your fundamental rights and freedoms.

In addition to the above, we will use your data for the following purposes:


  • Your email is used to send the material or information requested when you filled out the form. It may also be used to send newsletters related to the hotel industry, accommodation packages at our hotel, and news about Balneário Camboriú. We may also use your email to announce new packages or share information about the market. You can unsubscribe at any time;
  • Employees of Marambaia Hotel e Convenções may occasionally contact you by email or phone to conduct surveys or present products;
  • Send you messages about our products, such as alerts, notifications, and updates;
  • Contact you about products, promotions, news, updates, events and other topics that may be of interest to you;
  • Deliver targeted advertising based on your tastes, interests and other information collected;
  • Personalize the service to better suit your tastes and interests;
  • For any purpose you authorize when your data is collected;
  • Comply with legal obligations.


Marambaia Hotel e Convenções reserves the right to monitor the entire platform, particularly to ensure that the rules set out in our Terms of Use are followed and that no applicable laws are violated or abused. We therefore reserve the right to remove any user, regardless of type, if this Policy is not respected. 


3. About access to your personal data


Only employees of Marambaia Hotel e Convenções will be able to see your personal information, and only those with the appropriate authorization. If you provide your information as part of a campaign created in partnership with others, the partners explicitly identified will also have access to it.


We implement technical and administrative security measures designed to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration, disclosure or any other form of improper or unlawful processing. Unfortunately, no security system is infallible.

Although we take commercially reasonable measures to protect the confidentiality, integrity, and security of your personal information, we cannot guarantee its complete security. For this reason, we ask users to take precautions to protect their personal information while using the internet. 


In accordance with Article 48 of Law No. 13.709/2018, we will notify you and the Brazilian Data Protection Authority (ANPD) of any security incident that may pose a significant risk or cause significant harm to you. 


4. About data sharing


To provide our services, we may need to share your personal data with trusted business partners. Whenever we disclose this information to a third party, we will require them to comply with this Policy and to use the personal data we share only to provide services on our behalf and to treat your personal data as strictly confidential. Accordingly, we are authorized to share your personal data with other data processors when necessary for the purposes listed in this Policy, in accordance with the principles and safeguards established by Law No. 13,709/2018.

Marambaia Hotel e Convenções reserves the right to disclose your data and information, including your interactions, if legally required to do so, as necessary for the company to comply with national laws, or if you expressly authorize it.


5. Your Rights as a Data Subject


In accordance with the General Data Protection Law (Law No. 13,709/2018), as the data subject, you have the following rights regarding your personal data processed by Marambaia Hotel e Convenções:


5.1. Confirmation of processing: You may ask us to confirm whether we process your personal data.

5.2. Access to data: You have the right to request and obtain access to your personal data that we process.

5.3. Correcting incomplete, inaccurate or outdated data: If your data is incorrect, you may ask us to correct it.

5.4. Data portability to another service or product provider: Upon your express request, you have the right to receive your personal data in a structured, interoperable format so it can be transferred to another service provider, subject to the protection of trade and industrial secrets.

5.5. Deletion of personal data processed with the data subject's consent: You may request the deletion of personal data that we process based on your consent, except in cases provided for by law (such as compliance with a legal obligation).

5.6. Information about public and private entities with which the controller has shared data: You may request information about third parties with whom we share your data, as detailed in this Policy.

5.7. Withdrawal of consent: You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, or for any questions related to your personal data, please contact our Data Protection Officer (DPO) using the contact details listed in the “Data Protection Officer (DPO)” section. 


6. Cookies


Marambaia Hotel e Convenções uses the following types of cookies:

 

Necessary cookies: These cookies are required for the website to function and cannot be disabled in our systems. They do not store any personally identifiable information. 


Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve our website's performance. They help us see which pages are the most and least popular and how visitors move around the website.

Marketing Cookies: These cookies are used to provide more relevant content tailored to users' interests, such as targeted advertising.


By accessing our website, you authorize us through the banner to use cookies to store data, helping us understand visitors’ or USERS’ interests, behavior and demographics, and provide information relevant to their needs.

Marambaia Hotel e Convenções will use information obtained through cookies to analyze the pages visited by the visitor or USER and the searches performed; improve its commercial and promotional initiatives; display advertising, promotions and banners of interest; and enhance its range of content and products in order to personalize that content, presentation and services.


The installation, continued presence and existence of cookies on the USER’s mobile phone or computer are at their sole discretion. Cookies may be deleted whenever the User wishes by simply changing the settings in the banner displayed on our website.

However, certain data is essential for full access to and use of our website services. If you choose not to provide it, you may be unable to access or use our services.


If you do not want this tracking, you can disable cookies and web beacons at any time. Please note, however, that disabling these technologies may limit some features.


The steps to disable it vary by browser:


  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer
  • Microsoft Edge
  • Opera


7. Data Protection Officer (DPO)


Marambaia Hotel e Convenções has appointed Luciana C. P. Coelho as its Data Protection Officer (DPO), serving as the point of contact between the data controller, data subjects and the Brazilian National Data Protection Authority (ANPD). If you have any questions or requests, or would like to exercise your rights as a data subject, you can contact our DPO via the following channel: email lgpd@marambaia.com.br.


8. International Data Transfers


Your personal data may be transferred to and processed in countries other than Brazil if Marambaia Hotel e Convenções uses services from partners or suppliers with infrastructure or headquarters outside Brazil (e.g., cloud data hosting services, marketing tools, booking engines, etc.).


9. Data Retention Period


We may retain and process your personal data for as long as it is relevant to the purposes listed in this Policy. Anonymized personal data that cannot be associated with an individual may be retained indefinitely. You may also ask us at any time to delete your anonymized personal data. Please note that even if you request the deletion of your personal data, we may retain a copy in our database where required by law, to protect ourselves against any legal claims.


10. Changes


Marambaia Hotel e Convenções reserves the right to modify these terms at any time, particularly to add new features or remove or modify existing ones. Users may be notified if this policy changes. By using the service after any changes have been made, users agree to the new terms.


11. Governing Law


This document is governed by and shall be interpreted in accordance with the laws of the Federative Republic of Brazil. The courts of the District of Balneário Camboriú, Santa Catarina, shall have jurisdiction over any disputes arising from this document, with express waiver of any other jurisdiction, however privileged it may be.